Due to the high volume of travel-related inquiries related to the coronavirus (COVID-19), we are asking all of our customers to fill out the following form with your specific request. We will get in touch with you as soon as possible, usually within 48 hours, in the order that each request is received.
We will issue refunds for COVID-19 related cancellations regardless of our normal 14 day cancellation policy. We love and support our guests and do not want to be a negative force for you in this time!
We take issues of public health very seriously and our team is dedicated to the safety of our staff and customers. We have trained our staff to implement a wide range of hygiene and sanitation procedures, including frequently sanitizing our store, our bikes, and their hands throughout the day. We provide hand sanitizer for all of our employees and guests in the store and on the bikes for frequent use.
Due to the sudden and unexpected impact of the coronavirus, Dallas small businesses and their employees will be enormously impacted by the sudden influx of cancellation and refund requests. We are committed to keeping our more than 20 employees working during this period and to see them and their families through this difficult time while being as flexible as we possibly can be.
We do ask that you seriously consider supporting local businesses and their employees by “letting your deposit ride” to be used on your next trip to Dallas or for your local group party. In return, we would love to offer you 20% off your party when you do reschedule your booking. We ask that you please consider this as an option, and write our customer service staff a kind review on TripAdvisor which will help us out when this all blows over.
Dallas is an amazing place to visit and live in regardless of the circumstances. We love providing a safe, fun, five-star experience for our guests. We look forward to speaking with you soon!