If there are any future government shutdowns are travel bans due to COVID-19 that affect your reservation, you can rest assured that we will offer you a raincheck or refund off your choosing. We hope this flexibility gives you peace of mind when making your reservation with us!
You may call or email us to cancel your reservation up to 14 days before your reservation date and receive a full refund. You may call or email us to reschedule your reservation date, subject to availability, up to 14 days before your reservation date.
We cannot cancel or reschedule less than 14 days from the reservation date. Any payments made will be forfeited in the case of cancellation within 14 days of the reservation date and any balances owed will still be charged 14 days prior to the booked date.
If your reservation is rescheduled, we cannot reschedule or cancel a second time. These bookings will still be charged the full amount. Make sure to cancel or reschedule in advance if you need to!
Reservations utilizing three or more bikes must pay a 50% non-refundable down payment to hold each bike. This amount will not be refunded at any point if bikes are cancelled. Full payment will be due 14 days in advance and is non-refundable.